The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator

 

Show simple item record

dc.contributor.advisor Bagraim, Jeffrey
dc.contributor.author Pillay, Jayde
dc.date.accessioned 2021-02-24T13:53:01Z
dc.date.available 2021-02-24T13:53:01Z
dc.date.issued 2020_
dc.identifier.citation Pillay, J. 2020. The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator. . ,Faculty of Commerce ,Organisational Psychology. http://hdl.handle.net/11427/32975 en_ZA
dc.identifier.uri http://hdl.handle.net/11427/32975
dc.description.abstract This study examined work-family conflict as a predictor of burnout as well as the moderating role that optimism and pessimism may have had on this relationship. Participants were call centre employees from a financial institution in Cape Town (N = 94). Cross-sectional data was collected via electronic self-report questionnaires. Exploratory factor analysis demonstrated the unidimensionality of work-to-family conflict despite the two-dimensional model that was expected. Bivariate regression analysis showed that work-to-family conflict explained a significant proportion of the variance in both dimensions of burnout – emotional exhaustion and cynicism. Contrary to what was expected, the results of the moderation analyses were not significant. Optimism and pessimism did not moderate the relationship between work-to-family conflict and burnout. The results show that work-to-family conflict negatively affects call centre employees' well-being. The results are discussed and implications for management and suggestions for future research are presented.
dc.subject burnout
dc.subject call centre employees
dc.subject optimism
dc.subject pessimism
dc.subject South Africa
dc.subject work-to-family conflict
dc.title The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator
dc.type Master Thesis
dc.date.updated 2021-02-24T11:19:23Z
dc.language.rfc3066 eng
dc.publisher.faculty Faculty of Commerce
dc.publisher.department Organisational Psychology
dc.type.qualificationlevel Masters
dc.type.qualificationlevel MCom
dc.identifier.apacitation Pillay, J. (2020). <i>The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator</i>. (). ,Faculty of Commerce ,Organisational Psychology. Retrieved from http://hdl.handle.net/11427/32975 en_ZA
dc.identifier.chicagocitation Pillay, Jayde. <i>"The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator."</i> ., ,Faculty of Commerce ,Organisational Psychology, 2020. http://hdl.handle.net/11427/32975 en_ZA
dc.identifier.vancouvercitation Pillay J. The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator. []. ,Faculty of Commerce ,Organisational Psychology, 2020 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/32975 en_ZA
dc.identifier.ris TY - Master Thesis AU - Pillay, Jayde AB - This study examined work-family conflict as a predictor of burnout as well as the moderating role that optimism and pessimism may have had on this relationship. Participants were call centre employees from a financial institution in Cape Town (N = 94). Cross-sectional data was collected via electronic self-report questionnaires. Exploratory factor analysis demonstrated the unidimensionality of work-to-family conflict despite the two-dimensional model that was expected. Bivariate regression analysis showed that work-to-family conflict explained a significant proportion of the variance in both dimensions of burnout – emotional exhaustion and cynicism. Contrary to what was expected, the results of the moderation analyses were not significant. Optimism and pessimism did not moderate the relationship between work-to-family conflict and burnout. The results show that work-to-family conflict negatively affects call centre employees' well-being. The results are discussed and implications for management and suggestions for future research are presented. DA - 2020_ DB - OpenUCT DP - University of Cape Town KW - burnout KW - call centre employees KW - optimism KW - pessimism KW - South Africa KW - work-to-family conflict LK - https://open.uct.ac.za PY - 2020 T1 - The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator TI - The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator UR - http://hdl.handle.net/11427/32975 ER - en_ZA


Files in this item

This item appears in the following Collection(s)

Show simple item record