Investigating Affective Response and Job Impact with ERP Adoption

 

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dc.contributor.author Seymour, Lisa F
dc.contributor.author Roode, J Dewald
dc.date.accessioned 2017-08-03T08:07:09Z
dc.date.available 2017-08-03T08:07:09Z
dc.date.issued 2008
dc.identifier.citation Seymour, L. F., & Roode, J. D. (2008). Investigating affective response and job impact with ERP adoption: reviewed article. South African Computer Journal, 40, 74-82.
dc.identifier.uri http://hdl.handle.net/11427/24838
dc.description.abstract The implementation of Enterprise Information Systems generally has disruptive implications for the workforce directly affected by them. Normal change management procedures typically address such issues through user training programmes, based on the perhaps unfounded assumption that users just need to understand the new facilities offered to be able to adapt to new ways of working. It is assumed that any emotional distress and unhappiness would disappear as soon as the users realize the benefits of the new system. In this paper we report on an investigation of such a situation where an ERP system replaced a home-grown student system that had been in use for many years. An inductive analysis of interview data was undertaken, leading to a framework of five linked categories. We draw conclusions from the framework which point towards more effective ways an organisation can deal with the affective responses of users, mitigating subsequent negative job impact.
dc.language.iso eng
dc.source South African Computer Journal
dc.source.uri http://sacj.cs.uct.ac.za/
dc.subject.other ERP adoption
dc.subject.other Affective response
dc.subject.other job impact
dc.subject.other user emotions
dc.subject.other inductive analysis
dc.title Investigating Affective Response and Job Impact with ERP Adoption
dc.type Journal Article en_ZA
dc.date.updated 2016-01-12T10:48:50Z
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Commerce en_ZA
dc.publisher.department Department of Information Systems en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Seymour, L. F., & Roode, J. D. (2008). Investigating Affective Response and Job Impact with ERP Adoption. <i>South African Computer Journal</i>, http://hdl.handle.net/11427/24838 en_ZA
dc.identifier.chicagocitation Seymour, Lisa F, and J Dewald Roode "Investigating Affective Response and Job Impact with ERP Adoption." <i>South African Computer Journal</i> (2008) http://hdl.handle.net/11427/24838 en_ZA
dc.identifier.vancouvercitation Seymour LF, Roode JD. Investigating Affective Response and Job Impact with ERP Adoption. South African Computer Journal. 2008; http://hdl.handle.net/11427/24838. en_ZA
dc.identifier.ris TY - Journal Article AU - Seymour, Lisa F AU - Roode, J Dewald AB - The implementation of Enterprise Information Systems generally has disruptive implications for the workforce directly affected by them. Normal change management procedures typically address such issues through user training programmes, based on the perhaps unfounded assumption that users just need to understand the new facilities offered to be able to adapt to new ways of working. It is assumed that any emotional distress and unhappiness would disappear as soon as the users realize the benefits of the new system. In this paper we report on an investigation of such a situation where an ERP system replaced a home-grown student system that had been in use for many years. An inductive analysis of interview data was undertaken, leading to a framework of five linked categories. We draw conclusions from the framework which point towards more effective ways an organisation can deal with the affective responses of users, mitigating subsequent negative job impact. DA - 2008 DB - OpenUCT DP - University of Cape Town J1 - South African Computer Journal LK - https://open.uct.ac.za PB - University of Cape Town PY - 2008 T1 - Investigating Affective Response and Job Impact with ERP Adoption TI - Investigating Affective Response and Job Impact with ERP Adoption UR - http://hdl.handle.net/11427/24838 ER - en_ZA


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