The Role of the Internet in Alleviating Social Exclusion: The Case of the Western Cape Province

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Show simple item record Chigona, Wallace Mbhele, Fidel 2017-07-17T09:44:27Z 2017-07-17T09:44:27Z 2008
dc.identifier.citation Chigona, W., & Mbhele, F. (2008). The role of the Internet in alleviating social exclusion: the case of the Western Cape Province. South African Computer Journal, 41, 75-85.
dc.description.abstract Information and Communication Technology (ICT) is perceived by many as a means of tackling the problem of social exclusion. This perspective has resulted in governments and donor agencies investing in the establishment of Internet access points (e.g. telecentres) in areas which are perceived to be socially excluded. Yet, beyond the belief of inherently beneficial ICTs, there has been little empirical work done to evaluate the impact of ICTs, notably the Internet, in addressing social exclusion. In this paper, we report on a study investigating whether the Internet contributes to alleviating social exclusion in developing countries. The cross-sectional study uses a qualitative research approach on four communities with government-funded Internet access points in the Western Cape Province, South Africa. The major finding of the paper is that the Internet plays a minimal role in alleviating social exclusion, and only a few members of the communities stand to benefit. The Internet on its own is not sufficient to address the problems of social exclusion; there are necessary preconditions which should be in place for the Internet to have an impact.
dc.source South African Computer Journal
dc.subject.other Social exclusion
dc.subject.other telecentre
dc.subject.other Internet
dc.subject.other south africa
dc.title The Role of the Internet in Alleviating Social Exclusion: The Case of the Western Cape Province
dc.type Article en_ZA 2016-01-12T10:14:39Z
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Commerce
dc.publisher.department Dept. of Information Systems
uct.type.filetype Text
uct.type.filetype Image

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