Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa

 

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dc.contributor.author Claassen, Joel
dc.contributor.author Jama, Zukile
dc.contributor.author Manga, Nayna
dc.contributor.author Lewis, Minnie
dc.contributor.author Hellenberg, Derek
dc.date.accessioned 2017-06-13T06:50:06Z
dc.date.available 2017-06-13T06:50:06Z
dc.date.issued 2017-06-07
dc.identifier.citation Claassen, J., Jama, Z., Manga, N., Lewis, M., & Hellenberg, D. (2017). Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa. BMC Health Services Research, 17(1), 390.
dc.identifier.uri http://dx.doi.org/10.1186/s12913-017-2313-1
dc.identifier.uri http://hdl.handle.net/11427/24566
dc.description.abstract Background: This study reflects on the development and teaching of communication skills courses in additional national languages to health care staff within two primary health care facilities in Cape Town, South Africa. These courses were aimed at addressing the language disparities that recent research has identified globally between patients and health care staff. Communication skills courses were offered to staff at two Metropolitan District Health Services clinics to strengthen patient access to health care services. This study reflects on the communicative proficiency in the additional languages that were offered to health care staff. Methods: A mixed-method approach was utilised during this case study with quantitative data-gathering through surveys and qualitative analysis of assessment results. The language profiles of the respective communities were assessed through data obtained from the South African National census, while staff language profiles were obtained at the health care centres. Quantitative measuring, by means of a patient survey at the centres, occurred on a randomly chosen day to ascertain the language profile of the patient population. Participating staff performed assessments at different phases of the training courses to determine their skill levels by the end of the course. Results: The performances of the participating staff during the Xhosa and Afrikaans language courses were assessed, and the development of the staff communicative competencies was measured. Health care staff learning the additional languages could develop Basic or Intermediate Xhosa and Afrikaans that enables communication with patients. Conclusions: In multilingual countries such as South Africa, language has been recognised as a health care barrier preventing patients from receiving quality care. Equipping health care staff with communication skills in the additional languages, represents an attempt to bridge a vital barrier in the South African health care system. The study proves that offering communication skills courses in additional languages, begins to equip health care staff to be multilingual, that allows patients to communicate about their illnesses within their mother tongues.
dc.language.iso en
dc.publisher BioMed Central
dc.source BMC Health Services Research
dc.source.uri https://bmchealthservres.biomedcentral.com/
dc.subject.other South Africa
dc.subject.other Language learning
dc.subject.other Career-orientated language teaching
dc.subject.other Health care barriers
dc.subject.other Multilingualism
dc.subject.other Health care staff
dc.subject.other Afrikaans and isiXhosa
dc.title Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa
dc.type Journal Article
dc.date.updated 2017-06-11T03:14:59Z
dc.rights.holder The Author(s).
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Humanities en_ZA
dc.publisher.department African Languages and Literatures en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Claassen, J., Jama, Z., Manga, N., Lewis, M., & Hellenberg, D. (2017). Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa. <i>BMC Health Services Research</i>, http://hdl.handle.net/11427/24566 en_ZA
dc.identifier.chicagocitation Claassen, Joel, Zukile Jama, Nayna Manga, Minnie Lewis, and Derek Hellenberg "Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa." <i>BMC Health Services Research</i> (2017) http://hdl.handle.net/11427/24566 en_ZA
dc.identifier.vancouvercitation Claassen J, Jama Z, Manga N, Lewis M, Hellenberg D. Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa. BMC Health Services Research. 2017; http://hdl.handle.net/11427/24566. en_ZA
dc.identifier.ris TY - Journal Article AU - Claassen, Joel AU - Jama, Zukile AU - Manga, Nayna AU - Lewis, Minnie AU - Hellenberg, Derek AB - Background: This study reflects on the development and teaching of communication skills courses in additional national languages to health care staff within two primary health care facilities in Cape Town, South Africa. These courses were aimed at addressing the language disparities that recent research has identified globally between patients and health care staff. Communication skills courses were offered to staff at two Metropolitan District Health Services clinics to strengthen patient access to health care services. This study reflects on the communicative proficiency in the additional languages that were offered to health care staff. Methods: A mixed-method approach was utilised during this case study with quantitative data-gathering through surveys and qualitative analysis of assessment results. The language profiles of the respective communities were assessed through data obtained from the South African National census, while staff language profiles were obtained at the health care centres. Quantitative measuring, by means of a patient survey at the centres, occurred on a randomly chosen day to ascertain the language profile of the patient population. Participating staff performed assessments at different phases of the training courses to determine their skill levels by the end of the course. Results: The performances of the participating staff during the Xhosa and Afrikaans language courses were assessed, and the development of the staff communicative competencies was measured. Health care staff learning the additional languages could develop Basic or Intermediate Xhosa and Afrikaans that enables communication with patients. Conclusions: In multilingual countries such as South Africa, language has been recognised as a health care barrier preventing patients from receiving quality care. Equipping health care staff with communication skills in the additional languages, represents an attempt to bridge a vital barrier in the South African health care system. The study proves that offering communication skills courses in additional languages, begins to equip health care staff to be multilingual, that allows patients to communicate about their illnesses within their mother tongues. DA - 2017-06-07 DB - OpenUCT DO - 10.1186/s12913-017-2313-1 DP - University of Cape Town J1 - BMC Health Services Research LK - https://open.uct.ac.za PB - University of Cape Town PY - 2017 T1 - Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa TI - Building freeways: piloting communication skills in additional languages to health service personnel in Cape Town, South Africa UR - http://hdl.handle.net/11427/24566 ER - en_ZA


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