An analysis of the educational needs of end user and information systems personnel as perceived by each other

 

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dc.contributor.advisor Smith, Derek en_ZA
dc.contributor.author Du Plessis, Raoul en_ZA
dc.date.accessioned 2015-12-28T06:05:28Z
dc.date.available 2015-12-28T06:05:28Z
dc.date.issued 1994 en_ZA
dc.identifier.citation Du Plessis, R. 1994. An analysis of the educational needs of end user and information systems personnel as perceived by each other. University of Cape Town. en_ZA
dc.identifier.uri http://hdl.handle.net/11427/15973
dc.description Bibliography: pages [83]-89. en_ZA
dc.description.abstract One of the basic needs of both information systems practitioners and academics is in determining what skills and knowledge staff need in order to be able to perform adequately in their jobs (Nelson : 1991). This study was concerned with the information technology and information systems learning needs of two distinct classes of personnel; end users and information systems personnel. More specifically, it examines the perceptions that each group has of the other's particular deficiencies. It also compares the importance that each group accords to skill or knowledge in particular items for their counterparts, and how these expectations match their counterparts' own perceptions of item importance. The study was thus concerned with cross-perceptions; the perceptions that each group has of the other. This study examined these perceptions by means of the analytical survey method. The research instrument used was an adapted version of an instrument previously validated and used by Nelson (1991). The research instrument was completed by 168 employees within ten different organizations. The findings suggest that within six different areas of knowledge and skill both end user and IS personnel perceived their counterparts to be most deficient in the area of general IS knowledge; particularly in knowledge of the fit between IS and the organization, the potential uses of IS/IT within the organization, and in the use of IS for competitive advantage. In addition, both groups of personnel perceived their counterparts to be particularly deficient ii') their ability to communicate effectively. The deficiency in general IS knowledge was aggravated by the finding that both groups expect their counterparts to carry more of the responsibility for knowledge in general IS matters than their counterparts appear willing to assume. The implication of this mismatch of expectations is that it must first be resolved by clarifying the respective roles and responsibilities of both end user and IS personnel before the deficiencies themselves can be dealt with. en_ZA
dc.language.iso eng en_ZA
dc.subject.other Information Systems en_ZA
dc.title An analysis of the educational needs of end user and information systems personnel as perceived by each other en_ZA
dc.type Master Thesis
uct.type.publication Research en_ZA
uct.type.resource Thesis en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Commerce en_ZA
dc.publisher.department Department of Information Systems en_ZA
dc.type.qualificationlevel Masters
dc.type.qualificationname MCom en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Du Plessis, R. (1994). <i>An analysis of the educational needs of end user and information systems personnel as perceived by each other</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/15973 en_ZA
dc.identifier.chicagocitation Du Plessis, Raoul. <i>"An analysis of the educational needs of end user and information systems personnel as perceived by each other."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1994. http://hdl.handle.net/11427/15973 en_ZA
dc.identifier.vancouvercitation Du Plessis R. An analysis of the educational needs of end user and information systems personnel as perceived by each other. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 1994 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/15973 en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Du Plessis, Raoul AB - One of the basic needs of both information systems practitioners and academics is in determining what skills and knowledge staff need in order to be able to perform adequately in their jobs (Nelson : 1991). This study was concerned with the information technology and information systems learning needs of two distinct classes of personnel; end users and information systems personnel. More specifically, it examines the perceptions that each group has of the other's particular deficiencies. It also compares the importance that each group accords to skill or knowledge in particular items for their counterparts, and how these expectations match their counterparts' own perceptions of item importance. The study was thus concerned with cross-perceptions; the perceptions that each group has of the other. This study examined these perceptions by means of the analytical survey method. The research instrument used was an adapted version of an instrument previously validated and used by Nelson (1991). The research instrument was completed by 168 employees within ten different organizations. The findings suggest that within six different areas of knowledge and skill both end user and IS personnel perceived their counterparts to be most deficient in the area of general IS knowledge; particularly in knowledge of the fit between IS and the organization, the potential uses of IS/IT within the organization, and in the use of IS for competitive advantage. In addition, both groups of personnel perceived their counterparts to be particularly deficient ii') their ability to communicate effectively. The deficiency in general IS knowledge was aggravated by the finding that both groups expect their counterparts to carry more of the responsibility for knowledge in general IS matters than their counterparts appear willing to assume. The implication of this mismatch of expectations is that it must first be resolved by clarifying the respective roles and responsibilities of both end user and IS personnel before the deficiencies themselves can be dealt with. DA - 1994 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 1994 T1 - An analysis of the educational needs of end user and information systems personnel as perceived by each other TI - An analysis of the educational needs of end user and information systems personnel as perceived by each other UR - http://hdl.handle.net/11427/15973 ER - en_ZA


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