Stress, wellness and subordinate service roles in female cabin attendants
Master Thesis
1989
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University of Cape Town
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Abstract
Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage.
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Bibliography: pages 201-214.
Reference:
Tilley, G. 1989. Stress, wellness and subordinate service roles in female cabin attendants. University of Cape Town.