Factors influencing the success of an E-participation project in South Africa

 

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dc.contributor.advisor Kyobe, Michael en_ZA
dc.contributor.author Bennett, Dine en_ZA
dc.date.accessioned 2015-11-30T13:12:28Z
dc.date.available 2015-11-30T13:12:28Z
dc.date.issued 2015 en_ZA
dc.identifier.citation Bennett, D. 2015. Factors influencing the success of an E-participation project in South Africa. University of Cape Town. en_ZA
dc.identifier.uri http://hdl.handle.net/11427/15465
dc.description.abstract Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects. en_ZA
dc.language.iso eng en_ZA
dc.subject.other Information Systems en_ZA
dc.subject.other e-participation en_ZA
dc.subject.other public participation en_ZA
dc.subject.other influencing factors en_ZA
dc.subject.other e-government en_ZA
dc.subject.other South Africa en_ZA
dc.title Factors influencing the success of an E-participation project in South Africa en_ZA
dc.type Master Thesis
uct.type.publication Research en_ZA
uct.type.resource Thesis en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Commerce en_ZA
dc.publisher.department Department of Information Systems en_ZA
dc.type.qualificationlevel Masters
dc.type.qualificationname MCom en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Bennett, D. (2015). <i>Factors influencing the success of an E-participation project in South Africa</i>. (Thesis). University of Cape Town ,Faculty of Commerce ,Department of Information Systems. Retrieved from http://hdl.handle.net/11427/15465 en_ZA
dc.identifier.chicagocitation Bennett, Dine. <i>"Factors influencing the success of an E-participation project in South Africa."</i> Thesis., University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2015. http://hdl.handle.net/11427/15465 en_ZA
dc.identifier.vancouvercitation Bennett D. Factors influencing the success of an E-participation project in South Africa. [Thesis]. University of Cape Town ,Faculty of Commerce ,Department of Information Systems, 2015 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/15465 en_ZA
dc.identifier.ris TY - Thesis / Dissertation AU - Bennett, Dine AB - Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects. DA - 2015 DB - OpenUCT DP - University of Cape Town LK - https://open.uct.ac.za PB - University of Cape Town PY - 2015 T1 - Factors influencing the success of an E-participation project in South Africa TI - Factors influencing the success of an E-participation project in South Africa UR - http://hdl.handle.net/11427/15465 ER - en_ZA


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