The impact of the National HIV Health Care Worker Hotline on patient care in South Africa

 

Show simple item record

dc.contributor.author Chisholm, Briony en_ZA
dc.contributor.author Cohen, Karen en_ZA
dc.contributor.author Blockman, Marc en_ZA
dc.contributor.author Kinkel, Hans-Friedemann en_ZA
dc.contributor.author Kredo, Tamara en_ZA
dc.contributor.author Swart, Annoesjka en_ZA
dc.date.accessioned 2015-10-28T06:47:21Z
dc.date.available 2015-10-28T06:47:21Z
dc.date.issued 2011 en_ZA
dc.identifier.citation Chisholm, B. S., Cohen, K., Blockman, M., Kinkel, H. F., Kredo, T. J., & Swart, A. M. (2011). The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. AIDS research and therapy, 8(1), 4. en_ZA
dc.identifier.uri http://hdl.handle.net/11427/14426
dc.identifier.uri http://dx.doi.org/10.1186/1742-6405-8-4
dc.description.abstract BACKGROUND:South Africa has a huge burden of illness due to HIV infection. Many health care workers managing HIV infected patients, particularly those in rural areas and primary care health facilities, have minimal access to information resources and to advice and support from experienced clinicians. The Medicines Information Centre, based in the Division of Clinical Pharmacology at the University of Cape Town, has been running the National HIV Health Care Worker (HCW) Hotline since 2008, providing free information for HIV treatment-related queries via telephone, fax and e-mail. RESULTS: A questionnaire-based study showed that 224 (44%) of the 511 calls that were received by the hotline during the 2-month study period were patient-specific. Ninety-four completed questionnaires were included in the analysis. Of these, 72 (77%) were from doctors, 13 (14%) from pharmacists and 9 (10%) from nurses. 96% of the callers surveyed took an action based on the advice received from the National HIV HCW Hotline. The majority of actions concerned the start, dose adaption, change, or discontinuation of medicines. Less frequent actions taken were adherence and lifestyle counselling, further investigations, referring or admission of patients. CONCLUSIONS: The information provided by the National HIV HCW Hotline on patient-specific requests has a direct impact on the management of patients. en_ZA
dc.language.iso eng en_ZA
dc.publisher BioMed Central Ltd en_ZA
dc.rights This is an Open Access article distributed under the terms of the Creative Commons Attribution License en_ZA
dc.rights.uri http://creativecommons.org/licenses/by/2.0 en_ZA
dc.source AIDS Research and Therapy en_ZA
dc.source.uri http://www.aidsrestherapy.com/ en_ZA
dc.subject.other HIV en_ZA
dc.subject.other Health Services en_ZA
dc.subject.other adherence coumselling en_ZA
dc.subject.other lifestyle counselling en_ZA
dc.title The impact of the National HIV Health Care Worker Hotline on patient care in South Africa en_ZA
dc.type Journal Article en_ZA
dc.rights.holder 2011 Chisholm et al; licensee BioMed Central Ltd. en_ZA
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Faculty of Health Sciences en_ZA
dc.publisher.department Medicines Information Centre en_ZA
uct.type.filetype Text
uct.type.filetype Image
dc.identifier.apacitation Chisholm, B., Cohen, K., Blockman, M., Kinkel, H., Kredo, T., & Swart, A. (2011). The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. <i>AIDS Research and Therapy</i>, http://hdl.handle.net/11427/14426 en_ZA
dc.identifier.chicagocitation Chisholm, Briony, Karen Cohen, Marc Blockman, Hans-Friedemann Kinkel, Tamara Kredo, and Annoesjka Swart "The impact of the National HIV Health Care Worker Hotline on patient care in South Africa." <i>AIDS Research and Therapy</i> (2011) http://hdl.handle.net/11427/14426 en_ZA
dc.identifier.vancouvercitation Chisholm B, Cohen K, Blockman M, Kinkel H, Kredo T, Swart A. The impact of the National HIV Health Care Worker Hotline on patient care in South Africa. AIDS Research and Therapy. 2011; http://hdl.handle.net/11427/14426. en_ZA
dc.identifier.ris TY - Journal Article AU - Chisholm, Briony AU - Cohen, Karen AU - Blockman, Marc AU - Kinkel, Hans-Friedemann AU - Kredo, Tamara AU - Swart, Annoesjka AB - BACKGROUND:South Africa has a huge burden of illness due to HIV infection. Many health care workers managing HIV infected patients, particularly those in rural areas and primary care health facilities, have minimal access to information resources and to advice and support from experienced clinicians. The Medicines Information Centre, based in the Division of Clinical Pharmacology at the University of Cape Town, has been running the National HIV Health Care Worker (HCW) Hotline since 2008, providing free information for HIV treatment-related queries via telephone, fax and e-mail. RESULTS: A questionnaire-based study showed that 224 (44%) of the 511 calls that were received by the hotline during the 2-month study period were patient-specific. Ninety-four completed questionnaires were included in the analysis. Of these, 72 (77%) were from doctors, 13 (14%) from pharmacists and 9 (10%) from nurses. 96% of the callers surveyed took an action based on the advice received from the National HIV HCW Hotline. The majority of actions concerned the start, dose adaption, change, or discontinuation of medicines. Less frequent actions taken were adherence and lifestyle counselling, further investigations, referring or admission of patients. CONCLUSIONS: The information provided by the National HIV HCW Hotline on patient-specific requests has a direct impact on the management of patients. DA - 2011 DB - OpenUCT DO - 10.1186/1742-6405-8-4 DP - University of Cape Town J1 - AIDS Research and Therapy LK - https://open.uct.ac.za PB - University of Cape Town PY - 2011 T1 - The impact of the National HIV Health Care Worker Hotline on patient care in South Africa TI - The impact of the National HIV Health Care Worker Hotline on patient care in South Africa UR - http://hdl.handle.net/11427/14426 ER - en_ZA


Files in this item

This item appears in the following Collection(s)

Show simple item record

This is an Open Access article distributed under the terms of the Creative Commons Attribution License Except where otherwise noted, this item's license is described as This is an Open Access article distributed under the terms of the Creative Commons Attribution License