Exploring staff perceptions of why selected development NPOs are able to deliver effective services
Master Thesis
2014
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University of Cape Town
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Abstract
Nonprofit organisations (NPOs) play an important role in society as they help government in service delivery. In their quest to deliver services, these organisations face insurmountable challenges, including, but not exclusive to inadequate funding and staff shortages. Yet in spite of this, some of these organisations have overcome these challenges, and continued to provide services to communities. This study sought to explore the perceptions of the staff working in development NPOs regarding the reasons they thought their organisations were able to deliver effective services to their beneficiaries. A qualitative research design was adopted as it focuses on the subjective realities of the respondents. A purposive sample of nineteen respondents from four different organisations was drawn up. The criterion for selection was: organisations that had been in existence since 1994; had at least eight staff members; and a Director who had been in charge for at least five years.
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Nhaitayi, R. 2014. Exploring staff perceptions of why selected development NPOs are able to deliver effective services. University of Cape Town.