Browsing by Subject "resources and services"

Now showing 1 - 2 of 2
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    Open Access
    A review of the Knowledge Management Centre of the Economic and Human Development Department, City of Cape Town
    (2012-03) UCT Knowledge Co-op
    The Knowledge Management Centre (KMC) for a municipal department was set up by a Project Consultant in 1998, with the aim of providing a largely self-service resource centre to store and distribute appropriate and up-to-date information linking to economic development and tourism. The aim of the project is briefly to evaluate the current processes of the KMC and to determine whether these continue to address the needs of its present clients and of potential clients within the City of Cape Town municipal services sector, also to establish whether the KMC is suitably lined up with modern information service delivery techniques. This "As is" assessment is compared with current global best practice in Knowledge Management (KM) for information services of a similar scope and kind to identify a "To be" cluster of facilities and services. A gap analysis identifies areas of change, skill acquisition and suitable strategies for closing the gaps.
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    Open Access
    A review of the Knowledge Management Centre: conducted for the Economic and Human Development Department, City of Cape Town
    (2012-07) Underwood, Peter G; Smith, Gretchen
    Following a study of the resources and services of the Knowledge Management Centre (KMC) of the Economic and Human Development Department (EHD) and a survey of a sample of users and potential users, the conclusion is that the KMC is NOT operating in a Knowledge Management mode; it is operating as a small special library, in a demand-driven mode (page 7). Interviews with the sample of users indicate that a Knowledge Management mode of operation would be more appropriate for supporting the work of the EHD (page 9). It is proposed that the two mutually supportive KM initiatives of leveraging information content and the development and utilisation of knowledge communities should form the core of the EHD's KM strategy (page 13). A set of integrated actions are recommended to implement a Knowledge Management Programme and capacitate the KMC at the EHD (pages 15-18). A job description for a post of Knowledge Officer is provided (pages 19-20).