OpenUCT :: Browsing by Subject "Inclusive Innovation"

Browsing by Subject "Inclusive Innovation"

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Open Access
A health information platform for Case Managed Neglected Tropical Diseases - A case study from Mozambique
(2020) de Kruijff, Arie; Nilsson, Warren
Leprosy, as one of the neglected tropical diseases, is an ancient disease that requires a slow and patient approach for its diagnosis and treatment involving various actors along the way. This care system has traditionally been supported by a paper based health information system still in use today in many endemic countries. In Mozambique, various attempts at modernizing the system have failed. The continued transmission of the disease is again highlighting the need for sharper strategic approaches supported by detailed information and better coordination between the various care actors in the system. This study coincided with the design and implementation of a new health information system for the case managed neglected tropical diseases (NTD) care sector in Mozambique. A Soft Systems Methodology (Action Research) approach was followed during this implementation process in an attempt to incorporate the perspectives of various actors and many institutional relationships that have an impact on the outcomes of this complex disease. The aim of the study was not only to identify factors that would contribute to the successful introduction of the health information system, but also to contribute to better knowledge management within this specific NTD care context. The study utilized group work, rich picture creation and individual interviews to build conceptual models for knowledge management in this context. It also tried to ground this by analyzing lessons from previous unsuccessful NTD information systems as well as the experiences from other countries in Africa where a similar infrastructure was implemented successfully.
Open Access
A qualitative investigation into customer participation on social customer relationship platforms adopted by home-based enterprises
(2024) Reddy, Shalen; Samuelsson, Mikael
The emergence of social media has made it possible for home-based businesses to manage client interactions online. Low user acceptance rates are responsible for up to two-thirds of failures, have historically plagued small and medium enterprises that have implemented a customer relationship management method (Heller Baird & Parasnis, 2011). This study investigates the factors that influence customer participation on social customer relationship management systems used by small and medium enterprises, with a particular emphasis on home-based businesses. It addresses the Question: How can customers be persuaded into participation on social customer relationship platforms of home-based enterprises? A constructivist grounded theory technique was used to conduct this study. Data was gathered from nine home-based businesses through social media recommendations based on active customer engagement. A four-cycle model is implemented to analyse the data that was obtained through coding. Seven key variables emerge, and a customer participation theory is developed. This study concludes that for home-based businesses to improve customer participation on social networks they must first build trust with their target market. This research contributes to literature of home-based enterprises operating in the social customer relationship management space with the development of a substantive theory to improve customer participation thereby increasing customer engagement. Future studies should aim to broaden their findings by including all SME consumers. In this way added dimension may be developed with the inclusion of platform developers and business owners
Open Access
A Stakeholder Accepted Tool to Monitor and Measure Service Delivery in South Africa
(2021) Mkhize, S'ngaye Christopher Phumlani; Zolfaghari, Badri, Sibanda, Babusi
The aim of this study was to develop a stakeholder accepted tool to monitor and measure service delivery. The question underlying this research was what drives service delivery and its related protests and what makes it so problematic? The need for this study arose out of continued reports of these protests in South Africa. Evidence suggests that there may be a disconnect between the real experiences of communities on the ground and the causes cited by politicians and often reported in the media. The study used a mixed method approach to examine where the disconnect lies and built on the data to develop an audit tool. The study used primary and secondary data to understand the nature of service delivery and its related protests. The primary and secondary data provided both qualitative and quantitative data that highlighted the nature of service delivery landscape in South Africa. The quantitative data was instrumental in shaping and informing data collection protocol and shaping the draft tool for monitoring and measuring service delivery protest. Qualitative methods (i.e. interviews) were used to collect data in a purposive manner and to gather information from knowledgeable respondents and who are directly involved in service delivery. The findings showed that there is a disconnect in information sharing and knowledge between officials to the communities. The information was either not available at all or did not reach the intended recipients in order for them to make informed decisions. Furthermore, fake news from various sources clouded the communities from making sound judgments about their livelihoods. This disconnect may be regarded as a one of many fundamental reasons for the nature of service delivery protests in South Africa. The study also generated helpful insights and guided the development of a ‘service-delivery tool' for organisations and practitioners aiming to introduce and improve on their monitoring and evaluation framework for service delivery and its related protests.
Open Access
An exploration of gamification as a teaching method for entrepreneurship education amongst black youth entrepreneurs in townships and periurban areas
(2023) Mkuzo, Anele; Hall, Martin
Due to the increase in youth unemployment, one of the suggestions has been a move to encourage young people to pursue entrepreneurship. But entrepreneurship requires certain skills and knowledge that some individuals might not possess. This sequential embedded mixed method research investigated the purposeful sampling of entrepreneurs, ED practitioners and serious game founders and developers, in an effort to discover whether gamification can be used as a teaching method for entrepreneurship education amongst black youth in the township and peri-urban areas. This was done through qualitative methods, which were individual interviews and focused groups and quantitative method, which was in the form of a serious game prototype. The primary question was whether gamification could become a teaching method for entrepreneurship education among black youth entrepreneurs in townships and peri-urban areas. The three secondary questions were: • How do ED programmes address youth unemployment? And what are the expectations of these programmes? • How do youth entrepreneurs in the township and peri-urban areas find and learn new information? • What does gamification data reveal about learning and development for youth entrepreneurs in the township and peri-urban areas? The research findings from the study were that the pre-gamification phase revealed the lack of skills and experience, inadequate big-picture thinking and achievement mindset, lack of openness to be taught, new entrants' issues into the space, and being stretched beyond the comfort zone were some of the factors that are contributing towards the challenges that are faced by the youth entrepreneur. This implies that any intervention, such as the focus of this study, which is gamification, should be looked at through the lenses of these challenges and needs of the young entrepreneurs. What was also evident from the findings was that the young entrepreneurs had expectations of inclusive and continual development, skills development and mentorship but at the same time had business-specific expectations such as assistance with access to funding, market access, networking with their peers and industry players, despite the fact that several gaps were highlighted in the ED programme by both the young entrepreneurs and ED practitioners. These were unintended disempowerment, lack of followthrough and incompleteness, inadequate breakthrough with new solutions and multiple ineffective ED programmes. These entrepreneurs indicated that they learn by experience, use internet searches and online learning, and prefer creative and fun learning as well as group learning with family, which are good attributes for gamification as a learning tool. The findings for the second research question indicated that there were multiple groups; some only had theoretical knowledge of gaming, though they did not have practical knowledge. They were more positive towards their use as a learning tool than were other groups of entrepreneurs who had experience in gamification as well as ED practitioners. Some were still using the game for recreation, but it helps to de-stress and refocus, and for others, it helps to improve their propensity to use the technology. Despite recreation, de-stress, refocus and improving technology use behaviour are not the core of gamification; these are critical for building a young entrepreneur for success. The findings for the third question revealed that the gamification results were inconclusive on whether the application was an effective learning vehicle in this instance, given the average outcomes of quizzes. Although the quizzes produced middling results, these materials were still interesting for all audiences. Despite this, the post-gamification interviews based on their experience confirm that gamification has become a teaching method for black youth entrepreneurs in townships and peri-urban areas
Open Access
An exploration of the relationship between financial inclusion and the wellbeing of youth in South Africa
(2021) Wilson, Shamilla; Nilsson, Warren
In South Africa, where 55.2 percent of youth are without a job, financial inclusion has been put forward as a way to tackle unemployment and the grinding poverty and inequality that come with it. The salient features of the discourses on financial inclusion tend to focus on increasing the accessibility and usability of financial services and products for those who are un- and/or under-banked, due to its promises of economic empowerment. Whilst there is an acknowledgement that a youth specific focus is needed there is a lack of scholarship on this demographic. Interventions for youth have tended to focus on banking youth early in life as well as increase their financial literacy and savings behaviour. The literature affirms that the objectives of youth specific financial inclusion efforts are meant to assist them in achieving their aspirations, and enable them to participate more fully within society. However, the heterogeneity of youth and the complexity of social and economic realities challenge assumptions that financial literacy and improved savings behaviour could support the multitude of youth in South Africa, especially as their realities manifest at the systemic rather than the individual level. This research study, therefore, set out to explore the relationship that youth have to the formal financial system and their wellbeing. The study employed qualitative research methods such as interviews and focus groups as a means to gain deeper insight into youth financial behaviour as well as their perspectives and experiences of both their financial and overall wellbeing. The study found that it is necessary to expand the narrative of youth financial inclusion beyond an interaction with financial services, products, and interventions. It proposes that an expanded narrative starts with an in-depth understanding of the different layers of youth experiences, as they play out through the personal, relational (social and cultural), and contextual (economic and political). In addition, there is a need to take the dynamicity of different life circumstances and the external environment into account. In this way, a consideration is allowed of the external structures that may, or may not, enable individuals to exercise financial decision-making in pursuit of their overall wellbeing goals. This journey must be walked in order to move away from reductionist wellbeing assessment approaches and resulting in narrowly focused interventions. An approach that centres wellbeing would ultimately take into account the priorities and aspirations of the different stakeholders within an ecosystem, thereby putting in place institutional arrangements that enable solutions that are consistent with broader principles of social and economic justice.
Open Access
An investigation into the National Water Act No 36 of 1998: Its impact and effectiveness on stakeholders in a Water Users' Association in a rural community in the Western Cape
(2022) Andre Marshall Thops; Hara, Mafaniso; Zolfaghari, Badri
This study investigates the possible failure and the reasons for the failure of the policies and strategies of the National Water Act (NWA) of 1998 and the impact on the rural community of the Hex River Valley. This study interrogates the negligence to implement the policies and strategies of the NWA to redress the practice of segregated use of the water resource as a natural resource and the failure to address the pro-poor visions of the NWA. This investigation furthermore looks at the role and impact of policies and strategies of the NWA on responsibilities of the Water Users' Association (WUA) of the Hex River Valley as the bulk water management structure of the community and the Breede-Gouritz Catchment Management Agency (CMA) in its role as management agent representing the Department of Water and Sanitation (DWS) at grassroots level. This study, through a research strategy, reached the conclusion that the ANC government has failed to implement the strategies and policies of the National Water Act no.36 of 1998 to implement equitable water sharing. A deductive approach, using qualitative data, was used to address the research question. This research method was used to uncover trends and patterns in thoughts and opinions of rural communities regarding the NWA, its policies and strategies
Open Access
Building an inclusive South African society: The position of young, white Afrikaans speaking women
(University of Cape Town, 2020) Rauch, Lidia; Van der Westhuizen, Christi; Zolfaghari, Nooshin
Globally, white people enjoy historical, unearned privilege. This phenomenon is known and understood as 'white privilege'. In contemporary South Africa, white privilege stems from colonialism and apartheid. The legacy of colonialism and apartheid is still felt today and has a direct and continuous consequence in the form of racial inequality. This dissertation confronts the legacy of Afrikaner nationalism, which essentially instituted and upheld apartheid and still undergirds white people's privilege in democratic South Africa. Engagements were undertaken with ten white, Afrikaans speaking women between the ages of 24 and 32. Substantive transformation, bringing about the necessary change to racial power relations, has not been realised in contemporary South Africa. The research finds that this phenomenon is a result of a 'reconciliation gap' that was left by the participants' parents' generation. It is argued that reconciliation in South Africa will only be possible if responsibility is taken for the wrongs of the past. A 'responsibility gap', left by the participants' parents' generation, is identified and the research findings suggest that this gap should now be covered by the post-apartheid generation. This generation must cover the gap and shoulder the responsibility that was not taken by their parents' generation. An inclusive innovation praxis model was produced, to suggest practical steps aimed at cultivating positive political agency and to cover the 'responsibility gap' and contribute towards a more inclusive South African society.
Open Access
Business modelling for inclusive financial services: How to enhance access to financial services for marginalised youth
(2015) Musarurwa, Hillary Jephat; Mlambo, Chipo
The aim of this research was to develop a business model that will enhance the access to financial services by marginalised youth. In order to develop such a relevant business model it was necessary to understand the needs and challenges being faced by targeted clients in using and accessing formal financial services. Accessing such services will help them build assets in the long term, smooth cashflow and make savings as they transition from childhood to adulthood. Currently there are a number of barriers compounding financial exclusion and thus increasing the inequality gap. The study applied design thinking and systems thinking tools to undertake business model innovation and come out with a plausible alternative financial services model for youth and immigrants in Zimbabwe and South Africa respectively. Qualitative and quantitative research methods were applied to unpack the financial services needs of youth and how they are currently accessing service. An ethnographic approach as well as snowballing were applied in order to get to the respondents. Covert observations were done at a construction site in a bid to collect the immigrants' silent narrative of how they got to South Africa and are surviving from day to day. The research discovered that Zimbabwean youth residing in Zimbabwe and those who have migrated to South Africa are financially excluded yet they need financial services. It also discovered that there are business models being applied globally and in South Africa that are aimed at closing the financial exclusion gap. The study concluded that it is possible to have a business model that aims at serving youth, more so immigrants in South Africa, and provide them with low cost products that have a social impact on their livelihoods
Open Access
Combatting Intimate Partner Violence Modelling Scalable Pathways for Sustainable Interventions in South Africa: The private sector as a critical ally to promote women's well-being, economic empowerment, and inclusion in the advancement of gender equity
(2022) Farhana Parker; Hall, Martin; Bonnici, Francois; Nilsson, Warren
Intimate partner violence (a subset of violence against women) is a large-scale and complex social, public health, and economic problem that has existed for many decades, primarily enabled by systemic gender inequality and rooted in patriarchal gender norms. This study focuses on the design and scalability of interventions that address intimate partner violence targeted at mothers. The emphasis on mothers was chosen given the high prevalence of intimate partner violence perpetrated by men against women across the social spectrum and the more significant impact and sustainability intervening at this level presents to advance social and economic progress in South Africa. The existing interventions and funding to address violence against women are predominantly directed to post-violence responses related to the effects of violence. Despite these efforts to tackle violence against women in South Africa, the challenge persists, and many gaps remain, exacerbated by the COVID-19 pandemic. The equal demand, importance, and effectiveness of pre-violence prevention interventions were evident in this study. However, the demand for and the dominance of the post-violence position underscores prevention as a critical priority. The study, therefore, revealed a limitation in the thought processes that inform the design, sustainability, and scalability, of prevention interventions which impedes the capability to bring about the large-scale systemic improvements and changes to combat violence against women in the medium to longer term. There has been minimal evidence of strategic, innovative, sustainable, long-term, and workable prevention pathways. This has made evident the significant need for alternative pathways and innovative business models to build additional designs and scalability pathways to address the problem. Therefore, the study endeavoured to identify alternative scalable pathways to prevent violence against mothers in Cape Town. In the context of this study, social and inclusive innovation principles and practices have been used to foreground this study to inform a new narrative to address the challenge more efficiently and effectively. Social innovation has been used as a lens to inform scalability and sustainability as well as inform the building of new innovative pathways and business models in the violence against women prevention ecosystem. The study adopted a qualitative research approach. Data was collected via semi-structured expert interviews and meetings on the topic area and analysed using content analysis. The study's findings revealed two fundamental priorities that include seven key practices. They are integral to influencing the design and scalability of interventions to catalyse large-scale change and bring about substantial systemic improvements in this ecosystem. These priorities encourage a new narrative to approach intimate partner violence and are indicative that violence against women can be changed if we approach it with a new intelligence. The fundamental priorities outlined in the findings include: (i) Reframing mental models to address violence against women. (ii) Developing scalable pathways and business models to influence systems change and combat violence against women. The two fundamental priorities outlined in the study's findings point to the need for a necessary social innovative legislative change in the private sector's role in supporting sustainable and scalable pathways to combat intimate partner violence and advance social and economic progress
Open Access
Considering the steps that could be taken by formal financial service providers to ensure increased access, by low-income individuals, to bank accounts, and to extended financial services, products and initiatives.
(2023) Von, Willingh Ulrich; Kruger, Ryan; Nilsson Warren
Financial inclusion in the world is improving, as many countries and financial institutions are focusing on including lower-income individuals and households. This research discusses a number of tools, mechanisms and the intricacies related to pertinent conceptual frameworks to support the promotion of financial inclusion at the various stakeholder levels, and many opportunities to promote financial inclusion. One such tool in South Africa; Co-operative banks (CB's), proactively focuses on inclusive innovation opportunities and the inclusion of mixed-income communities. This is done through continuous review in order to continuously align with its initial objectives of social development and lower-income community participation promotion. Capturing women and young individuals, among other marginalised groups, by; creating accounts for them at a young age, via educational literacy initiatives, and supported by various internal capability support measures, and further reinforced by government and financial institutional inclusion policy and framework promotion (including co-operative banking institutions), holds a lot of promise and opens up a world of opportunities to investigate and explore to progress the financial inclusion agenda. Other literature and themes discussed, include definitions of what financial inclusion is, why many individuals remain unbanked, pre-conditions for successful financial inclusion, alternate financial service providers being used by lower-income individuals and households successfully which we can learn from, and a few measurement tools and mechanisms which exist in order for governments and financial institutions to identify, implement, drive, and track progress. Aforementioned is discussed, and the theory, borrowed from, in order to promote sustainable financial inclusion. *The creation of bank accounts for individuals is seen as a facilitator of, as well as a measure of the level of, financial inclusion.
Open Access
Coproduction inside the investment nexus; a retail investor perspective of demand and supply of responsible investment opportunities in South Africa
(2023) Roux, Andre; Zolfaghari, Badri; McCallum, Stephen
Little is known about responsible investment (RI) opportunities for retail investors in South Africa. Disconnect between RI demand and RI supply seems evident, undermining the growth of RI in this country, which in turn frustrates opportunities for economic growth and social well-being. “Over the past decade, environmental, social and governance (ESG) considerations have been among the most important factors responsible for shifting the axes of the financial industry”. This research examines retail investor demand for RI and supply of RI opportunities for the same market segment, in South Africa, observing inclusionary investment practice via the application of co-production. The paper reflects a survey of retail investor demand, from which 14 indicators are developed. The indicators are utilised to assess the dynamic between RI demand and available RI supply across three investment subsectors (commercial banks, asset managers, and alternative investment platforms). The paper leverages industry perspective to support its interpretations of existent demand for RI and accessible RI supply, circa 2019 to 2022. It intones the importance of using co-production to create investment context, to find equilibrium between supply and demand, and to enable resilient RI practice at the retail level. Methods of enabling inclusivity within nascent but pertinent RI practice for retail investors are reified. Deeper understanding of retail investor demand and methods of leveraging RI supply are required in future iterations of this type of research.
Open Access
Corporate Social Innovation and Intrapreneurship in South Africa Through the Lens of Institutional Theory
(2022) du Plessis, Jeanne; London, Timothy David
As an institution, business creates wealth, life-changing innovation, livelihoods, and is a vehicle for self-expression and identity. Especially at scale, it is also often an engine of environmental destruction, inequality and social harm. The response of Corporate Social Responsibility (CSR) is increasingly falling short of stakeholder expectations. The separation of social impact and core business that characterises CSR in South Africa will not realise the promise of sustainable development. This requires a transformation in the way business is done – a systemic change that must start somewhere. Corporate Social Innovation is inspired by the idea that the strengths and scale of business can be applied to addressing our most pressing social concerns. It applies a company's core capabilities to creating simultaneous social and commercial value. Corporate Social Intrapreneurship is Corporate Social Innovation that is driven by change agents inside a company. This dissertation is a qualitative, inductive study of four cases of Corporate Social Intrapreneurship in companies in South Africa. Data was collected through interviews and documents and was analysed through the lens of institutional theory. This theoretical perspective enables an examination of the intrapreneurship process as an engagement with the elements of social structure that are present in organisations and the broader social systems around them. It sheds light on the individual-level actions and interactions that signal the earliest moments of institutional change. The findings are a rich descriptive account of the organisational context and nature of each project, and the intrapreneurship process as experienced by the intrapreneurs. The findings describe how intrapreneurs engage in legitimation and institutional work aimed at maintaining, creating or disrupting institutions; how they wield symbolic, cultural, social and material capital; and what influences their reflexivity and agency. The dissertation concludes with suggestions for future research, and implications for academia and practice emerging from the insights of these case studies.
Open Access
Crisis as opportunity? Emergent groups, crisis relief, and social innovation in response to Covid-19
(2022) Soderbergh, Jenny; Hamann, Ralph; Nilsson, Warren
The Covid-19 pandemic brought the world to a halt in early 2020. In South Africa, as in many places around the world, the government instituted a strict national lockdown beginning at the end of March 2020 which catalyzed interconnected social and economic crises. However, the lockdown also catalyzed a proliferation of emergent crisis response groups and initiatives aimed at alleviating suffering. This qualitative case study follows the emergence and progression of eight such emergent response groups located in the Western Cape to explore the relationship between crisis response and social innovation. Over the course of one year, crisis responses are detailed across three temporal brackets: Emergence (initial crisis response), Plateau (sustained crisis response), and Evolution (differing response paths). These temporal brackets contain key themes within them, as well as enablers and barriers for transitioning between short-term crisis response and longer-term systemic change ambitions. The findings show that emergent response groups do persist in efforts well past the initial onset of a crisis and that they make intentional decisions around how to transition from crisis response towards longer-term change ambitions. Taking an institutional work lens to social innovation, this study shows that emergent response groups engage with and challenge multiple performative institutional dimensions in their work and that they have the ability, and often the desire, to affect more systemic change over time. This work aims to bring the academic conversations of crisis response and social innovation closer together, with a focus on individual and informal group agency, while also providing practical implications for supporting emergent response groups and social innovation in the face of future disruptions and crises.
Open Access
Designing disclosure
(2016) Sangham, Irani; Griffin-EL, Nosakhere
This research project's main aim was a pragmatic investigation into the process of social techno logy design. Specifically, it was focused on the design of social utilities, which are technologies that enable new spheres of virtual social interaction. This aim was achieve d through the investigation and transcription of the experiences of engaging in the design of a new social technology. The proposed technological system was aimed at addressing computer literacy within the Western Cape, through the design of a virtual learning utility. This project was embedded within an already established learning programme (Western Cape Government's Cape Access Project), which had several limitations regarding g scalability, usability and accessibility. The main research aim therefore was the exploration of these areas of concern through the lens of ontological design. These research goals were achieved through a qualitative approach. The main approach undertaken was a phenomenological one, which was used to grasp the essential experiences present in the situation of context and to understand the experiences of the design process within that context. This phenomenological approach was taken from a researchers point of view while and ethnographical analysis was used in conjunction with phenomenology, to elicit the shared phenomena of the intervention. Design science and design thinking was used to integrate and combine both the phenomenological and ethnographic analysis into a coherent transcription of this design process.
Open Access
Developing an Ubuntu-infused e-commerce business model for South African small businesses based on a holacratic organisational structure
(2024) Nkuna, Cliff; Bick, Geoffrey
South Africa's e-commerce industry is one of the better performing industries in the African continent. As with other technologies, e-commerce has the potential to help the country leapfrog ahead and help address the challenge of unemployment, simultaneously contributing towards improving the country's overall economic performance. This can be realised by bolstering e commerce and entrepreneurship through innovation among small and medium size businesses. This study focuses on e-commerce as one of the technologies that South Africa can invest in to contribute positively towards sustainable job creation, with the benefit of improved gross domestic productivity (GDP). A mixed methods approach was undertaken to understand the enablers and inhibitors of e-commerce in South Africa, with the intention of using this understanding to develop a business model that is suitable for South Africa's e-commerce industry and to help unlock its full potential. To this effect, eight participants who are entrepreneurs were interviewed. The entrepreneurs consisted of two groups that either utilise e-commerce as part of their business operations, and those that do not. Their contributions in the findings of the qualitative study were subjected to quantitative research through a survey study that was based on 65 respondents. These respondents were selected based on a convenience sampling method, and as a final exercise, the insights gleaned from both studies were analysed and incorporated into the business model. The e-commerce business model presented herein incorporates the communitarian values of Ubuntu, which is the prevalent axiological system in South Africa. In the business model Ubuntu is blended with the self-governance organisational structure of holacracy. This complements the collaborative and self-organisation trait of South African communities, which allows for the economic pursuits of an e-commerce initiative to reflect the nature of the societies in which it co-exists.
Open Access
Digital media to inspire and sustain sport participation in urban areas
(2020) Rollinson, Benedict Douglas; Reyneke, Mignon
This research looks to understand the role digital media plays to inspire and sustain sports participation and how digital media could be used as a socially inclusive tool. The study explores if strategically packaged digital media could be used in a socially inclusive way to increase or sustain sports participation. This would address one of the problems facing sports organisations, as sports participation is decreasing or at least stagnating both in South Africa and on a global scale. This study followed an exploratory, inductive approach, using Self-determination Theory (SDT) developed by Deci and Ryan (1985) as a theoretical framework. The paper looks to understand what research has been done to understand how people are motivated to participate in sport and the proven theories that have been tested (Pelletier et al., 1995) to understand the role of intrinsic motivation has as a powerful indicator of intention. This study made use of a qualitative, cross-sectional design and data was collected through semi-structured interviews with active participants based in Langa, Cape Town. The findings of this study showed the participants regularly accessed digital media in a manner which strongly aligned with the literature and has been shown to increase intrinsic motivation, which leads to action. The findings further show that sports media can be used as a tool for social inclusion, despite the participants socio-economic status they regularly accessed online sports content for motivational and learning purposes. Based on the findings of this research, sports organisations need to consider digital media as a viable and socially inclusive way to sustain or even increase sports participation.
Open Access
Enablers and barriers to the implementation of inclusive enterprise and supplier development in South Africa
(2022) Raziya, Ntombezintle; Nilsson, Warren
Despite the South African government's efforts to achieve inclusive growth, inequality persists. Enterprise and Supplier Development (ESD) was introduced to promote economic transformation for small, medium, and micro-enterprises (SMMEs). The conceptual framing of ESD is consistent with Social Innovation and Inclusive Innovation frameworks which advocate for inclusive innovation that disrupts social practices and relationships. There is a dearth of research on the implementation of ESD. This study asked: What are the enablers of, and the barriers to the implementation of inclusive ESD initiatives in South Africa? This qualitative study involved interviews with seven transformation managers, and five BBBEE consultants respectively. Key enablers to ESD implementation included visionary leadership, a visible shift in mindsets amongst some corporates', and an enabling legislative and policy environment. Barriers to ESD implementation included the legislative burden associated with B-BBEE, and lack of capacity amongst ESD actors. Evidence of ESD as an inclusive innovation initiative emerges through the strategic inclusion of beneficiary entities into corporate supply chains, and the pursuit of co-creative and symbiotic relationships. The study highlights the need for further research on leadership styles and monitoring and evaluation as enablers to the successful implementation of ESD. Practical recommendations include framing B-BBEE as a private equity fund and developing supply chains more strategically in an inclusive approach.
Open Access
Examining The Public-Private-Partnership Tourism Toolkit as a vehicle for socioeconomic beneficiation
(2020) de Kock, Gary; Zolfaghari, Badri; Koelble, Thomas
By way of their geographic range and financial spend, South Africa's national parks have the potential for significant economic impact in the country's rural and urban areas. The research used three small-cap case studies to examine government's Public Private Partnership (PPP) Toolkit for Tourism for its ability to deliver economic benefit to communities around South African National Parks. The study identified areas of disjuncture between policy intention and policy implementation and suggests that the measures used to assess the contribution of small-cap PPPs be revised if the Toolkit is to become a meaningful instrument for small business growth and economic transformation. Findings reveal that simplifying the Toolkit bidding process is not likely to broaden entry for small businesses as the due diligence elements embedded in it are necessary to restrict corruption and abuse. Instead, it concluded that the ecosystem in which small businesses are required to operate is more important for creating economically sustainable small businesses. The most significant feature of this ecosystem would be the empowerment culture of the recipient institutions and the contractual binding of big business to enterprise development targets. The barriers to entry do not necessarily arise from the design of the Toolkit itself, but from the support institutions that have not transformed sufficiently to become the fertile grounds for the mentoring of small businesses expected of these institutions.
Open Access
Experiences of older beneficiaries of private medical aid schemes and retirement annuities for the development of healthy ageing models
(2018) Benzimra, Alison; Hall, Martin
This study explores the experiences and perceptions of older beneficiaries of private medical aid schemes and retirement annuities. Its main research question is: What motivates, challenges and concerns older research participants when it comes to maintaining their good health and financial well-being? Its research objective is to place these lived experiences within the context of the private health and finance sectors of South Africa in order to develop healthy ageing models. It arises out of the increase in longevity and the potential increase of healthcare expenses in old age. The key concepts in this study are ageing frameworks and whealthcare: the relationship between the financial services industry and healthcare sector. A qualitative approach is used with semi-structured interviews with professionals in the healthcare and finance sectors and individuals in the retirement phase of their lives. The study is significant as it gives a deeper understanding of the realities of older people who access private sector services and it provides a framework for greater synergy between the finance and health sectors to promote healthy ageing and prepare individuals for the financial implications of healthcare costs in later age.
Open Access
Exploring inclusive innovation: factors influencing interoperability adoption in South Africa's mobile money service provider sector
(2025) Zheng, Wenbo; Peter, Camaren
This study investigates the factors influencing the adoption of interoperability among Mobile Money Service Providers (MMSPs) in South Africa, focusing on the implications for financial inclusion and barriers to business-to-business collaboration. Despite the rapid expansion of mobile money platforms, the need for interconnectedness among these services hampers seamless transactions, thereby limiting the overall efficacy of mobile money systems. Using an interpretive philosophy, this research adopts an inductive approach utilising qualitative methodology. A single case study method was implemented, comprising twenty in depth interviews organised into three distinct cohorts to enhance the credibility of the findings. The analysis identified five prominent themes that significantly impact interoperability adoption: Size of the Footprint, User Needs, Degree of Risk and Control, Level of Strategy and Timing, and Profitability. Each theme was critically evaluated for its implications on decision making processes within the MMSP sector, revealing that profitability is a primary motivator for co-opetition among service providers. The findings indicate that although mobile money has the potential to catalyse inclusive innovation, there must be greater clarity between provider priorities and user needs. As such, this research underscores the necessity for greater alignment between academic insights and practical applications in fostering inclusive innovation within the sector. This study developed an inclusive innovation concept model as a potential tool to help refocus inclusive innovation towards a sustainability model.

Browsing by Subject "Inclusive Innovation"

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