Browsing by Author "Ophoff, Jacobus"

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    Open Access
    A method for implementing an information security awareness campaign within an organisation
    (2019) Scrimgeour, Juan-Marc; Ophoff, Jacobus
    Research has shown that educating end-users on information security awareness plays an essential part in securing any environment. While best practice standards provide a set of minimum information security awareness controls that should be implemented, little guidance exists on how to implement these controls to ensure the effectiveness of the training. This research set out to define and evaluate a method for implementing an Information Security Awareness Campaign within an organisation based on existing research and standards while assisting the organisation in improving their information security awareness campaign through the creation of artifacts and measurement techniques. A design science research approach guided the research to evaluate changes in the information security awareness campaign implementation method through several research cycles. The method was implemented within an organisation and evaluated based on the impact, effectiveness and results of each step as well as the feedback from participants. The research found both positive and negative results throughout the method. Specific steps within the method proved to be lengthy, time-consuming and confusing to participants. Although many improvements can yet be made, the method was suitable as it achieved the required objective within the organisation. The research outcome provided a risk-based method with a visual representation that demonstrated the lack of awareness of specific information security awareness topics to the organisation. The results of the study not only provided value to the organisation but provided a tried and tested method for implementing an Information Security Awareness Campaign within other organisations.
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    Open Access
    Users' motivation to participate in crowdsourcing: a South African case study
    (2016) Machine, David; Ophoff, Jacobus
    Growth in online communities has generated a new labour pool. Organisations are using Web 2.0 tools to tap into this online labour pool, with one approach being 'crowdsourcing'. People from different geographical destinations can now work for organisations that are thousands of kilometres from them. Organisations face a huge task of attracting a large crowd of workers that can actively contribute answers to their business problems. Knowing what motivates users and how to keep them actively participating over a long period of time is therefore crucial. This study explores how organisational, individual, technical and social factors affect users' motivation to participate in crowdsourcing projects. A single case study using a crowdsourcing company based in South Africa was used. The crowdsourcing company uses crowdsourcing for monitoring online activities on behalf of other companies for online conversations on social platforms such as Twitter, Facebook, news articles, blog posts and listings on directory sources such as Gumtree or property listings. A qualitative study on thirteen participants was conducted through semi - structured Skype interviews. A conceptual model is presented based on the research findings. Besides re - establishing a number of factors which affect motivation to participate in crowdsourcing, the study established new emergent factors which had not been common in previous studies. The factors include authenticity of the whole crowdsourcing project, mentorship of new users by seasoned users, flexibility of technological tools in meeting users' expectations and feedback. Practical lessons drawn from the study could help crowdsourcing practitioners understand users' motivation to participate in crowdsourcing and how to ensure a conducive environment for crowd participation and hence quality output. Additionally the study could inform key considerations when implementing a crowdsourcing project in an organisation.