Knowledge management practices and challenges in international networked NGOs: the case of one world international


Show simple item record Smith, Gretchen J en_ZA Lumba, Patricia Mweene en_ZA 2014-11-29T17:43:09Z 2014-11-29T17:43:09Z 2008 en_ZA
dc.identifier.citation Smith, G., Lumba, P. 2008. Knowledge management practices and challenges in international networked NGOs: the case of one world international. Electronic Journal of Knowledge Management. en_ZA
dc.identifier.issn 1479-4412 en_ZA
dc.description.abstract This paper is based on the outcomes of a study that explored the knowledge management practices and challenges in an international NGO network. The investigation constituted comparative case studies of two centres (one in Zambia and the other in the Netherlands) belonging to a single international network. An empirically grounded framework of knowledge management practices based on the taxonomy proposed by Holsapple and Joshi was utilised as the reference framework for the study. The framework provided guidelines to characterize factors that influence organizational knowledge management; knowledge manipulation activities (processes) and organizational knowledge resources. The results of the empirical study confirm that a variety of factors affect knowledge management behaviours in an organization. These factors include managerial and internal controls such as management styles and incentives for knowledge creation and sharing; resource influences; and environmental influences relating to an organization's culture and the needs of partner organizations. The study highlights important variation in diversity, gaps and perceptions in managing knowledge between centres in the network that are based in Europe and Africa. This is despite significant communality in knowledge management processes and infrastructures. The results further show that institutionalization of knowledge management practices within a network seem to enable or constrain knowledge management at centre and network level. Recommendations are proposed to improve knowledge management practices at local and international level and include enhanced technical and advisory services at international level; capacity building; creating greater awareness of knowledge management; decentralization of knowledge management processes; implementation of a knowledge management strategy at network level and improving relationships between centres. The authors conclude that networked NGO's and specifically OWI could operate more efficiently and incrementally enhance service provision by leveraging their knowledge resources more effectively. It is in this light that knowledge management practices should be examined in NGOs and particularly networks with their complex structures and attendant reoccurring and unavoidable problems. en_ZA
dc.language.iso eng en_ZA
dc.publisher Academic Conferences Ltd. en_ZA
dc.source Electronic Journal of Knowledge Management en_ZA
dc.source.uri en_ZA
dc.subject non-governmental organisations (NGOs) en_ZA
dc.subject networks en_ZA
dc.subject development en_ZA
dc.subject knowledge management en_ZA
dc.subject Zambia en_ZA
dc.subject Netherlands en_ZA
dc.title Knowledge management practices and challenges in international networked NGOs: the case of one world international en_ZA
dc.type Journal Article en_ZA
uct.type.publication Research en_ZA
uct.type.resource Article en_ZA
dc.publisher.institution University of Cape Town
dc.publisher.faculty Centre for Higher Education Development en_ZA
dc.publisher.department Centre for Information Literacy en_ZA
uct.type.filetype Text
uct.type.filetype Image

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