The essence of the story is that this is a factory with a heartbeat. There is a constant focus on product development, quality and cost. Communication is high on the list of objectives. There is a joint definition of productivity as a state of mind, a collective will to improve and a general belief in the human desire to do better.
Reference:
Joffe, A. 1997-09. Restructuring for Survival: A Case Study of a Small-Appliance Manufacturer in South Africa. Development and Poverty Research Unit Working Paper Development Policy Research Unit Working Paper 97/008. University of Cape Town.
Joffe, A. (1997). Restructuring for Survival: A Case Study of a Small-Appliance Manufacturer in South Africa (Development and Poverty Research Unit Working Paper Development Policy Research Unit Working Paper 97/008). University of Cape Town ,Faculty of Commerce ,Development Policy Research Unit (DPRU). Retrieved from http://hdl.handle.net/11427/7255
Joffe, Avril Restructuring for Survival: A Case Study of a Small-Appliance Manufacturer in South Africa. Development and Poverty Research Unit Working Paper Development Policy Research Unit Working Paper 97/008. University of Cape Town ,Faculty of Commerce ,Development Policy Research Unit (DPRU), 1997. http://hdl.handle.net/11427/7255
Joffe A. Restructuring for Survival: A Case Study of a Small-Appliance Manufacturer in South Africa. 1997 [cited yyyy month dd]. Available from: http://hdl.handle.net/11427/7255