Exploring the Impact of Computer-Mediated Communication on Interpersonal Relationships: A Tentative Model Using Characteristics and Behavioural Outcomes

Journal Article

2008

Permanent link to this Item
http://hdl.handle.net/11427/24819
Files
Van Belle_Exploring_Impact_2008.pdf (264.33 KB)
Authors
Van Belle, Jean-Paul
Hall, Nicholas
Riekert, Eloise
Journal Title

South African Computer Journal

Link to Journal
http://sacj.cs.uct.ac.za/
Journal ISSN
Volume Title
Publisher
Publisher

University of Cape Town

Department
Department of Information Systems
Faculty
Faculty of Commerce
License
Series
Abstract
Communication forms the basis for personal relationships but technology has changed the way people communicate. This research investigates the impact that computer-mediated communication (CMC) has had on interpersonal relationships using a combination of technology characteristics and behavioural outcomes. These factors are explored by means of a qualitative study using interview and discussion group data from student users of email, mobile phone, Instant Messaging (IM) and Internet Relay Chat (IRC). this study provides a first-cut model that identifies some of these key characteristics and behavioural outcomes of CMC and their impacts on interpersonal relationships among South Africans.
Description
Keywords
Computer-mediated communication, interpersonal relations, impact model. behavioural outcomes.

Reference:

Van Belle, J. P., Hall, N., & Riekert, E. (2008). Exploring the impact of computer-mediated communication on interpersonal relationships: a tentative model using characteristics and behavioural outcomes. South African Computer Journal: SACLA 2008: Special Edition 42, 68-75.

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